After-sales service commitment

Hope its valve technology Co., Ltd., established a perfect after sales service system and strict service management system. Headquarters marketing department under the customer service center, equipped with several customer service engineers and field service personnel and in nationwide to set up sales branches and offices have full-time after-sales service personnel, operated by the deputy general leadership is responsible for and by the quality department, production department and technical department.

Customer service system is as follows:

The main functions are as follows:

Customer service center: mainly responsible for problem solving, on-site installation, guidance, consultation, regular or occasional visits to the user, to understand the market, customer demand and the "Hope" the use of the valve feedback. Sales branch, the office is mainly responsible for the nearby to provide technical advice to customers, product promotion, on-site installation, commissioning and quality issues such as analysis and processing. Quality assurance department: mainly responsible for customer feedback on the issues involved in the assessment, put forward the improvement measures, and inspection and supervision of the implementation of improvement measures. Technical department: mainly responsible for customer technical problems to answer, technical advice, selection of valve, use instructions, etc.. Production department: is mainly responsible for timely to provide valve of wearing parts, spare parts, spare parts and on-site maintenance, repair and installation services.

Two. Major measures

1, the company were to provide customers with after-sales service hotline, technical hotline, quality assurance hotline. To ensure that the relevant departments 12 hours of service, the main staff 24 hours to open the phone to provide services.

2, the customer inquiries and complaints requirements within 2 hours clear reply, 24 hours arrived at the scene, treatment rate of 100%, customer satisfaction rate of 100%, and documented for future reference.

3, held a weekly quality thematic analysis meeting, on the production process and service process feedback on the issue of timely analysis and put forward corrective and preventive measures, to implement the supervision.

4, strict examination system, customer service personnel, regular business assessment and training. The implementation of the first system, so who received, who implement; statistical system, the customer and the actual problems, statistical, analysis, and put forward the corresponding corrective measures.

5, the product pass rate of 100%, in the national standard warranty period (18 months or 12 months of equipment investment and operation) found defects / potential defects, we are responsible for free repair or replacement. Provide technical advice and service free of charge.

6, the user's complaints and inquiries in a timely manner to answer.

7, more than the warranty period of the product, we also promised to provide users with a variety of vulnerable parts in a timely manner.